Refund Policy

Refund rules

Since services involve scheduled professional time, refunds depend on whether work has started and how much has been delivered. We aim to resolve issues fairly and quickly.

1. Eligibility. Refund eligibility depends on time since purchase and whether work has started. Requests are evaluated using the rules below and documented timelines.
2. Before work begins. If cancellation occurs before onboarding and analysis start, you may be eligible for a full refund. Third-party processing fees may be non-refundable where imposed externally.
3. After work begins. Once work starts, refunds may be partial to reflect time spent and resources allocated. We may provide a progress summary explaining the calculation.
4. Milestone-based services. If the engagement includes milestones, refund eligibility is tied to milestone completion. Completed milestones are generally not refundable.
5. After final delivery. Once final deliverables are delivered, refunds are generally not available. If there is an issue, we prioritize remediation and clarification first.
6. Client-caused delays. If progress is blocked due to missing access, approvals, or inputs, refunds may be limited. We will attempt to reschedule within a reasonable period.
7. Rescheduling. We can reschedule sessions when requested in advance and within a reasonable timeframe. Repeated rescheduling may reduce refund eligibility due to capacity impacts.
8. No-shows. Missed sessions without notice may be treated as time consumed. Make-up options may be offered depending on availability.
9. Refund method. Refunds are issued to the original payment method where possible. Payment providers and banks may apply their own processing timelines.
10. Processing time. Approved refunds are typically initiated within a business-week timeframe. The final appearance of funds depends on the payment network.
11. Chargebacks. We encourage contacting us before filing a chargeback to resolve the issue quickly. Chargebacks may pause service and trigger documentation review.
12. Bundles and packages. If a package is purchased, partial refunds may be prorated by completed components. Used components are not refundable once delivered.
13. Discounted purchases. Refunds are calculated from the amount actually paid after discounts. This prevents refunding more than the paid total.
14. Third-party fees. Some platforms retain non-refundable fees that were not received by us. We cannot refund fees we did not collect.
15. Quality concerns. If dissatisfied, we may offer revisions, clarifications, or corrective actions first. A refund may be considered if remediation fails to address material issues.
16. Scope misunderstandings. Refunds may be limited where delivered work matches the agreed scope. Please review the scope carefully before purchase.
17. Verification. We may request order and identity verification to prevent fraud. This protects both clients and our operations.
18. How to request. Submit a written request including order details, reason, and desired resolution. Provide enough context so we can review quickly and fairly.
19. Recordkeeping. We may retain refund-related records for compliance and auditing. Retention is limited to what is necessary and reasonable.
20. Policy updates. This policy may be updated based on service structure or legal requirements. The “Last updated” date reflects the effective date.